Insured Return Package (Free of Charge)

Send your watch to us simply and easily by purchasing an insured return package. Once purchased, one of our team will contact you to discuss the work you would like undertaken and the prepaid package will be shipped to your address within two working days. 

Simply package the watch and return it to us and we will handle the rest. The cost of the prepaid package will be deducted from an accepted repair quotation.

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.

You are responsible for any loss or damage to hardware during shipment.

We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.