Main Workshop & Administration

Watch Repair Centre
6 Old Eldon Square , Newcastle Upon Tyne, NE1 7JG

Tel: 0191 2302910
Freephone: 0808 1682317

Head Office & Accounts

6 Old Eldon Square, Newcastle Upon Tyne , NE1 7JG

Tel: 0191 2210711


Unit 27, Central Mall , Cleveland Centre , Middlesbrough , TS1 2NR

Tel: 01642 211860

Newcastle Upon Tyne

1 Earls Way, Eldon Square, Newcastle Upon Tyne, NE1 7XS

Tel: 0191 2602882


26 Garden Walk, Metro Centre, Gateshead , NE11 9XY

Tel: 0191 4600050


Kiosk 2, Middleton Grange, Hartlepool , TS21 7RR

Tel: 01429 273813


1 Bute Gate, Kingdom Centre, Glenrothes, Fife ,KY7 5NU

01592 757666


Servicing & Repairs

By leaving or sending your watch it is understood that you are in agreeance with our terms and conditions.


Estimates are based on an initial inspection. We reserve the right to re-estimate if additional parts and or work is required. All parts consumed will be retained and not returned at our discretion.


Watches fitted with custom and / or aftermarket casing parts will not be guaranteed water resistant at any time.


Water resistance is not a permanent condition and is subject to many variables. A water resistance guarantee will be issued at our discretion upon completion of servicing or other works and is subject to the correct usage of your watch in accordance with all the manufactures recommendations.


We offer a twelve month and for some watch brands a twenty four month service warranty. In the event of a fault covered by the warranty we will repair or replace, at our discretion, any parts required and or rectify the fault as identified by our workshop. This warranty will be invalid if any work or intervention is carried out on your watch by a third party not authorised by us. The warranty does not cover normal wear and tear due to ageing also including straps, batteries and normal deterioration.


As part of a service the timing and accuracy of your watch will be adjusted and tested so as to return your watch with a performance at or as close to the original manufactures specification. It is understood that as a normal condition of ageing accuracy and tolerances may decline so that it may not be possible to return your watch with a performance expected of a new watch. This is a normal consequence of wear and tear for which this company cannot be held responsible.


It is understood that from time to time parts and materials may break or fail during the normal repair or servicing process. Whilst we work to the highest industry standards we cannot accept liability for such breakages whilst your watch is in our care as they are beyond our control and could not be reasonably foreseen.


We make every reasonable effort to notify customers at the completion of the repair. We assume no responsibility for merchandise that is not claimed within three months following the completion of the repair. The customer acknowledges and agrees that merchandise not claimed within this timeframe may at our discretion be disposed of or sold without liability to the customer.